Privacy Policy
Last updated: February 5, 2026
Casa Coco ("we," "us," or "our") operates the website www.casacoco.mx. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a booking inquiry.
1. Information We Collect
We collect the following types of information:
- Booking Information: When you submit a booking request, we collect your name, email address, phone number, country of residence, and any comments you provide.
- Analytics Data: We use Google Analytics to collect anonymized usage data, including pages visited, time on site, device type, browser type, and approximate geographic location. This data is collected via cookies.
- Advertising Data: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.
2. How We Use Your Information
We use the information we collect to:
- Process and respond to your booking requests
- Communicate with you about your reservation
- Improve our website and services
- Analyze website traffic and usage patterns
- Measure the performance of our advertising
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies:
- Google Analytics (G-2N6E5DF5F4): Used to understand how visitors interact with our website. Google Analytics uses cookies to collect information anonymously and report website trends without identifying individual visitors. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
- Google Ads: Used for conversion tracking to measure the effectiveness of our advertising. You can manage your ad preferences through Google Ads Settings.
4. Third-Party Services
We share information with the following third-party services:
- Lodgify: Our property management platform that processes booking requests and manages availability. When you submit a booking, your personal information is shared with Lodgify to process your reservation. Please review Lodgify's Privacy Policy.
- Google: For analytics and advertising purposes as described above. Please review Google's Privacy Policy.
5. Data Retention
Booking information is retained for the duration necessary to fulfill your reservation and for any applicable legal or tax obligations. Analytics data is retained according to Google Analytics' default retention settings.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to withdraw consent for data processing
- The right to data portability
- The right to object to data processing
To exercise any of these rights, please contact us at hello@casacoco.mx.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States and Mexico. These countries may have different data protection laws. By using our website and submitting your information, you consent to such transfers.
8. Data Security
We take reasonable measures to protect your personal information. Booking requests are transmitted securely, and access to personal data is restricted to authorized personnel only.
9. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
